The reminder ladder: who hears about it, and when.

The steps, on the real screens.

1. Open Team, then “Reminder rules”. The heading reads “If work is not done, who hears about it”. A manager sees the rules with the line “Only the owner can change these”.
2. Set step 1, “Remind the staff member”. It is a number of minutes before due. A new account starts at 30.
3. Set step 2, “Remind again”. Minutes after due. A new account starts at 0, which means at the due time. This second message is marked urgent.
4. Set steps 3 and 4. “Tell the manager” starts at 15 minutes late. “Mark missed and tell the owner” starts at 60 minutes late, and at that point the staff link closes.
5. Set step 5. Work goes under “Needs you” when the same work is missed again and again by the same person: 2 times in 7 days to begin with.
6. Set “Quiet hours” and press Save. No step runs in those hours. What was due runs at the first minute after.
7. During the day, open Reminders. Each note carries a label such as “Reminder due”, “Second reminder due”, “Running late”, “Missed” or “Needs you”. Press the Share button or “Copy message”, then Clear.
8. For late work, open the task. The buttons at the top are a Call button with the person’s name, “Give more time” and “Give to someone else”.